Effective Date: June 27, 2025
Under UK law, you have the right to cancel your order within 14 days of receiving your goods without giving any reason. This is known as the “cooling off period.” To exercise this right, you must notify us by email at info@manzyapp.com within 14 days of receipt.
After notifying us, you have an additional 14 days to return the goods to us in their original condition.
Once we receive the returned items, we will process a full refund of the purchase price (excluding original shipping costs) within 14 days.
We want you to be completely satisfied with your purchase. If for any reason you are not happy, you may return items within 7 days of receipt for a refund or exchange, provided the items are unused, in their original packaging, and in resalable condition.
Please contact us at info@manzyapp.com to initiate a return or exchange.
For hygiene reasons, we do not accept returns on intimate apparel or swimwear unless faulty or damaged.
Return shipping costs are the responsibility of the customer unless the product is faulty or not as described.
If you receive a faulty or damaged item, please contact us within 14 days of receipt with a description and photo. We will arrange a replacement or full refund.
Refunds will be made using the original payment method. Please allow up to 14 days after we receive the returned goods for the refund to be processed.
If you have any questions about returns or refunds, please contact us at info@manzyapp.com.